At plungemagic.co.uk, operated by Plunge Magic LLC, we hope you are completely satisfied with your purchase. If you are not satisfied with the order for any reason, you can return or exchange it within 30 days of receiving the order. Before starting a return or refund, please carefully read the following policies.
Return Conditions
- The item must be in its original condition, undamaged, unused, and accompanied by all accessories and original packaging.
- Please retain your proof of purchase, such as the order confirmation email or receipt, as evidence for the return.
Return Process
- Initiate Return:Should you decide to return an item, please contact us via email at support@plungemagic.co.uk, specifying your order number and reason for return.
- Await Review:Our customer service team will promptly review your request and respond via email with your eligibility for return and further instructions.
- Send Back Item: Upon approval, we will provide a return shipping label and detailed instructions on where to send the package. Kindly note that items returned without prior authorization will not be accepted.
- Item Inspection: Once we receive the returned goods, they will undergo an inspection to confirm adherence to our return criteria.
- Refund Processing: If the item passes inspection, we will initiate the refund through your original payment method. Please allow time for the refund to reflect in your account, considering potential processing times by your bank or payment platform.
Damaged&Defective&Incorrect Items
Should you identify any defects, damages, or if you received the wrong item, promptly reach out to us at support@plungemagic.co.uk. We will swiftly assess the situation and offer solutions including replacement, repair, or a refund.
Exchange Guidance
To expedite receiving your desired item, we advise initiating the return process as outlined above. After receiving confirmation of your return, feel free to place a new order for the correct item.